Qavaeat Terms of Service

1. About Qavaeat

Qavaeat is a food planning and meal management platform. It connects customers with independent chefs and food vendors ("Chef Partners") through meal planning, scheduling, and prepaid meal arrangements.

Qavaeat facilitates discovery, scheduling, payment collection, and coordination. Qavaeat is not the producer, preparer, or seller of the food offered by Chef Partners. Each Chef Partner is responsible for preparing, pricing, and fulfilling the meals they offer.

2. Eligibility and Your Account

To create an account you must:

• Be at least 18 years old
• Provide accurate and complete information
• Keep your sign-in details secure

You may sign up with your email and password or with your Google account. You are responsible for all activity on your account. Tell us immediately if you suspect unauthorized access.

Chef Partners are also bound by the separate Chef Partner Terms of Service.

3. Meal Plans, Orders, and Scheduling

Qavaeat lets you choose meals from Chef Partners and schedule them in advance. When you confirm an order or meal plan, you ask the Chef Partner to prepare the meals on the dates and times you selected.

Menus, prices, portion sizes, and availability are set by Chef Partners and may change. The details shown when you confirm an order are the ones that apply to that order.

Orders are fulfilled within the timelines shown at checkout. Changes and cancellations are allowed until the cut-off shown for each order. After the cut-off, the Chef Partner may already have started preparing your meal.

4. Pricing, Wallet, and Payments

All prices are shown in Kenyan Shillings (KES). Qavaeat collects payment for meals on behalf of Chef Partners.

Wallet

You may deposit money into your Qavaeat wallet and use it to pay for meals and meal plans. Wallet funds are used only for purchases on Qavaeat and are not a bank account or a deposit-taking product.

Payment methods

Payments are processed through our payment providers, including M-Pesa. You must have the right to use any payment method you provide. Check amounts and phone numbers before you confirm a payment.

Failed or duplicate payments

If a payment fails or is charged twice, contact us with the transaction details and we will investigate and correct it.

5. Cancellations, Refunds, and Disputes

If something goes wrong with an order, report it through the platform or contact us as soon as possible. We may investigate complaints about:

• Meal quality or freshness
• Incorrect or missing items
• Orders that were not fulfilled
• Food safety concerns
• Misrepresented meals

Where appropriate, we may issue a refund, a wallet credit, or another remedy. We may ask you for photos or other details to review your complaint. Refunds are made to your wallet or to the original payment method, as we decide is appropriate.

We cannot refund orders where you were not available to receive them, gave an incorrect address or phone number, or changed your mind after the cancellation cut-off.

6. Food Safety, Allergies, and Dietary Information

Chef Partners are responsible for the safety, hygiene, and accuracy of the information about the meals they prepare, including ingredients and dietary descriptions.

If you have a food allergy, intolerance, or medical dietary requirement, check the meal description and contact the Chef Partner before ordering. Qavaeat cannot guarantee that any meal is free from allergens, and dietary labels are provided by Chef Partners.

7. Delivery and Pickup

Meals are delivered or made available for pickup as described at checkout. You must provide an accurate delivery address and contact number and be reachable at the scheduled time.

Delivery times are estimates. Delays caused by traffic, weather, or other events outside our control do not entitle you to compensation, although we will help resolve any problem with your order.

8. Promotions and Credits

Promotional codes, credits, and offers are valid only for the period and conditions stated, have no cash value, and cannot be transferred or combined unless stated otherwise. We may cancel promotions or credits obtained through misuse or fraud.

9. Ratings, Reviews, and Your Content

You may post ratings, reviews, photos, and feedback. You keep ownership of your content, and you give Qavaeat a non-exclusive, royalty-free, worldwide license to use, display, and promote it in connection with operating and improving the platform.

Reviews must be honest and based on your own experience. We may remove content that is false, abusive, unlawful, or that breaches these Terms.

10. Acceptable Use

You agree not to:

• Provide false information or impersonate another person
• Use someone else's payment method without permission
• Commit fraud, abuse refunds, or misuse promotions
• Post fake or manipulated reviews
• Harass or threaten Chef Partners, delivery staff, or Qavaeat staff
• Try to bypass platform payments for orders that started on Qavaeat
• Interfere with, scrape, or attempt to gain unauthorized access to the platform
• Use the platform for any unlawful purpose

11. Intellectual Property

The Qavaeat name, logo, software, and platform design belong to Qavaeat or its licensors. You may use the platform for your personal use but may not copy, modify, or reuse any part of it without our written permission. Chef Partners keep ownership of their own menus, photos, and branding.

12. Suspension and Termination

We may suspend or close your account, with or without notice, if you breach these Terms, we suspect fraud, or we need to do so to protect other users or comply with the law. You may stop using Qavaeat and ask us to close your account at any time. Any remaining wallet balance will be handled according to applicable law and our wallet policy, after any amounts you owe are settled.

13. Disclaimers and Limitation of Liability

The platform is provided on an "as available" basis. We do not guarantee that it will be uninterrupted or error-free, or that any particular chef or meal will be available.

To the maximum extent permitted by law, Qavaeat is not liable for indirect or consequential losses, or for the actions or omissions of Chef Partners and other third parties beyond our reasonable control. Nothing in these Terms limits any rights you have under Kenyan consumer protection law that cannot be excluded.

14. Privacy

Your use of Qavaeat is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

15. Changes to These Terms

We may update these Terms from time to time. We will post the updated version with a new effective date and, for material changes, notify you through the platform, email, or SMS. Continuing to use Qavaeat after an update means you accept the revised Terms.

16. Governing Law and Disputes

These Terms are governed by the laws of Kenya. We encourage you to contact us first so we can try to resolve any dispute informally. If we cannot, the courts of Kenya have jurisdiction.

17. Contact Us

If you have questions about these Terms, please contact us:

• Qavaeat
• 📧 Email: hello@qavaeat.com
• 📞 Phone: 0100486208
• 📍 Address: Brookside Drive, Westlands Nairobi

Consent

By creating an account or continuing to use Qavaeat, you confirm that:

• ✓You have read and understood these Terms of Service.
• ✓You agree to comply with all applicable platform policies.
• ✓You are at least 18 years old.
• ✓You have read our Privacy Policy.