Qavaeat Privacy Policy

1. Who We Are

Qavaeat is a food planning, meal management, and food-fintech platform that helps customers plan and manage meals while enabling chefs and food vendors to receive structured and predictable demand.

Throughout this Policy, references to:

• "Qavaeat"
• "we"
• "our"
• "us"

refer to Qavaeat and its affiliated services.

References to:

• "you"
• "user"
• "customer"
• "chef"
• "vendor"
• "partner"

refer to any person or business interacting with the platform.

2. Information We Collect

We collect information necessary to operate the platform, verify users, facilitate transactions, improve services, and comply with legal obligations.

A. Personal Information

Depending on your role on the platform, we may collect:

• Full name
• Phone number
• Email address
• National ID or identification number
• Date of birth (where applicable)
• Profile photo
• Residential or business address

B. Business Information

For chefs, vendors, and business partners, we may collect:

• Business name
• Business registration details
• Business location
• Food handling certifications
• Business permits and licenses
• Tax-related information where required
• Payment details
• Bank account information
• M-Pesa Till or Paybill information

C. Transaction Information

We collect information relating to transactions conducted through Qavaeat, including:

• Meal purchases
• Wallet deposits
• Remittances
• Payment records
• Order history
• Refunds
• Promotional redemptions

D. Content and Media

You may voluntarily upload:

• Food photographs
• Business logos
• Menus
• Product descriptions
• Reviews
• Feedback
• Support requests

E. Technical Information

When using our services, we may automatically collect:

• Device information
• Browser type
• Operating system
• IP address
• App version
• Usage analytics
• Log information
• Session information

F. Location Information

Where permitted, we may collect location information to:

• Improve meal availability
• Match users with nearby chefs
• Enhance delivery and pickup experiences
• Improve platform performance

You may manage location permissions through your device settings.

3. How We Use Your Information

We use information to operate, improve, and secure the platform. This includes:

Platform Operations

• Creating and managing accounts
• Processing transactions
• Facilitating meal planning
• Managing remittances
• Providing customer support

Verification and Security

• Identity verification
• Fraud prevention
• Risk management
• Compliance monitoring
• Account protection

Service Improvement

• Product development
• User experience improvements
• Platform analytics
• Demand forecasting
• Operational insights

Communications

• Service updates
• Transaction notifications
• Security alerts
• Customer support responses
• Marketing communications (where permitted)

Legal Compliance

• Compliance with applicable laws
• Regulatory obligations
• Law enforcement requests
• Financial reporting requirements

4. How We Share Information

We do not sell your personal information. We may share information only where necessary to operate the platform.

With Customers

Chef profiles may display:

• Business name
• Food photos
• Menu information
• Business descriptions
• Ratings and reviews
• General business location

With Service Providers

We may share information with trusted third-party providers who assist with:

• Payment processing
• Cloud hosting
• Analytics
• Communication services
• Identity verification
• Security monitoring

These providers are required to protect your information.

With Regulators and Authorities

We may disclose information where required by law, regulation, court order, or legal process.

Business Transactions

In the event of a merger, acquisition, restructuring, or sale of assets, information may be transferred as part of that transaction.

5. Data Retention

We retain information only for as long as necessary to:

• Operate the platform
• Fulfill contractual obligations
• Resolve disputes
• Comply with legal requirements
• Protect platform integrity

When you request account deletion, we schedule your personal account data for erasure 30 days after your request. Signing in during this 30-day period cancels the deletion request. After the grace period, we erase or anonymize personal account data. Transaction and payment records may be retained where required by law or needed to resolve disputes, and are limited to that purpose.

6. Data Security

Qavaeat implements reasonable technical, administrative, and organizational measures to protect information from:

• Unauthorized access
• Alteration
• Disclosure
• Loss
• Misuse

These measures may include:

• Secure authentication systems
• Access controls
• Encrypted communications
• Security monitoring
• Restricted internal access

While we take security seriously, no system can guarantee absolute security.

7. Your Rights

Subject to applicable law, you may have the right to:

Access

Request access to information we hold about you.

Correction

Request corrections to inaccurate information.

Deletion

Request deletion of information where legally permissible.

Restriction

Request limitations on certain processing activities.

Objection

Object to specific uses of your information.

Withdrawal of Consent

Withdraw consent where processing is based on consent.

Some requests may be subject to legal or operational limitations.

8. Marketing Communications

Qavaeat may send updates relating to:

• New features
• Promotions
• Service announcements
• Business opportunities

You may opt out of marketing communications at any time through available unsubscribe mechanisms. Operational communications necessary for platform use may still be sent.

9. Cookies and Analytics

Qavaeat may use cookies and similar technologies to:

• Improve platform functionality
• Understand user behavior
• Analyze traffic patterns
• Enhance security
• Personalize experiences

You may manage cookie settings through your browser preferences.

10. Children's Privacy

Qavaeat is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

If we become aware that information has been collected from a minor without appropriate authorization, we will take reasonable steps to remove it.

11. International Data Processing

Where necessary, information may be processed, stored, or transferred across jurisdictions for operational purposes.

Qavaeat will take reasonable measures to ensure appropriate protection of transferred information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in law & governmental policies and amendments
• Product updates
• Operational improvements
• Security enhancements

Updated versions will be posted on the platform with a revised effective date. Continued use of Qavaeat after updates constitutes acceptance of the revised Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Qavaeat
• 📧 Email: hello@qavaeat.com
• 📞 Phone: 0100486208
• 🌐 Website: https://qavaeat.com
• 📍 Address: Brookside Drive, Westlands Nairobi

Our Privacy Commitment

At Qavaeat, we believe trust is earned through transparency.

Whether you are planning meals, managing a food business, or building your livelihood through our platform, we are committed to handling your information responsibly, securely, and with respect.

Our goal is simple: to create a predictable, trusted, and sustainable food ecosystem where customers and chef partners can thrive with confidence.

Consent

By creating an account, accessing the platform, or continuing to use Qavaeat, you acknowledge that:

• ✓You have read and understood this Privacy Policy.
• ✓You consent to the collection, processing, storage, and use of information as described herein.
• ✓You understand your rights regarding your personal information.
• ✓You agree to the practices outlined in this Privacy Policy.